The Practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing/swearing, physical contact and/or aggressive gestures. The Practice operates a Zero Tolerance Policy and will immediately remove from the Practice list any patient who is aggressive towards any member of the Practice team or other person on our Premises or any person who damages our property. We will always involve the Police.
Patients will also be removed from the list in the following circumstances:
- Violence and aggression towards staff or members of the public.
- Damage to practice property or equipment.
- Persistent misuse of the system.
- Patients who the doctors are unable to manage clinically e.g. breach of contract with doctor regarding use of prescribed medicine, break down in patient communication.
- Change of residence to outside of the practice area.
Patients who are disruptive and display aggressive and/or intimidating behaviour and refuse to leave the premises, staff are instructed to dial 999 for Police assistance, charges may then be brought against these individuals.